1. How can I personalize a specific product?
Please indicate in the order form that you would like to personalize your favours. Enter the quantity required and we will get back to you via email if we could offer personalization options for your weddings. Kindly note that personalization will be charged at an additional fee.
2. Can I customize my own designs?
Yes, it is possible wherever the products can be customized. You may provide us with your own designs, color request, engraving requests etc and we will try to achieve them.
3. Can I customize the content of the favour bags and boxes?
Yes you may. Please note that prices of the favours will vary depending on the content you would like to have in them. All costs will be disclosed to you prior to accepting any orders and payments.
4. Are you able to customize the products with tags and stickers?
Yes we are able to. Some of our current products come with personalized tags and stickers. For products that do not come with personalized tags and stickers, we are able to provide them at an additional cost. Costs will depend on the design, quantity and lead time given for preparation.
5. Can I order a sample of a specific product?
Samples are available for most of our products. Please send us your request via order form. Samples would be provided subject to availability.
6. How do I make changes or cancel my order?
You may make changes or cancel your order as long as the order has not been processed or personalized. No cancellation is allowed after order has been confirmed either verbally via our staff or via email. No reduction of order quantity is allowed after order is confirmed and deposit made.
We strongly suggest you send us an email as soon as possible with changes or cancellations so we can accommodate your request without any additional charges.
7. What if I got my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there’s any damage, please email us at your earliest convenience, but no later than seven business days after the package was received.
8. What is your return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. We do not allow for any returns once products are sold.
9. When will I receive my items after I have made the payments??
We would work with you and aim to deliver the products once we have received payments. Kindly note that none of our items are stocked in Singapore. In average, it will take 4 to 6 weeks to receive your items. If personalization is required, it would take additional one week.
All orders placed with us are subject to availability of stock. We will inform you via mail if we are out of stock. Payment will only be requested if order quantity is in stock.
10. Are you a legal business entity in Singapore?
We are registered with the Accounting and Corporate Regulatory Authority in Singapore (ACRA).
1. How do I make payments for the products ordered?
Once we have received your orders via the order form, we would calculate the total cost, including shipping cost, and will send you and invoice via email. Payment can be made via a funds transfer, paypal, or credit card via paypal. Details of bank account, paypal ID and credit card payment options will be provided in the invoice.
If you have chosen to make payment via Local Bank Transfer / Online Banking Transfer, your order confirmation email will indicate the bank details for the payment. Kindly indicate your order number in the remarks field when making the transfer. If this is not available, please drop us an email with your transaction reference number.
When making transfers within the same bank (Eg POSB to POSB), transfers are immediate. However, interbank transfers may typically take 2 business days for the transfer to be effected.
PayPal works seamlessly with your existing credit card and current account. Besides, PayPal is the safer, easier way to pay online without exposing your credit information and protect yourself from identity theft and credit card fraud when shopping online. There will be a certain paypal service charge incurred by the paypal service provider.
2. Do you charge sales tax?
We do not impose GST (Goods and Services Tax) Charges. For customers based outside of Singapore, price quoted to you via email will include shipping but does not include your local taxes.
3. What are your local shipping charges?
For orders exceeding S$300, free local courier delivery will be provided. For orders below S$300, a delivery charge of $30 will apply.
Our staff will contact you regarding delivery dates and times to ensure your availability before we dispatch courier.
4. Can I self collect the items?
Yes it is possible depending on our availability. Please send us an email request for self- collection and we would be able to advise you if it is feasible.
5. Do you ship internationally?
Yes we do ship to most countries. Please provide us your location and we will advise via email if we are able to.
6. How much does it cost to ship products overseas and how long does it take?
Kindly note that shipping costs will be advised to you via email upon receiving your order email. Shipping cost will depend on location and how quickly you would like to receive the products. Delivery will take anywhere between 4 to 6 weeks. If delivery takes longer, we will email you to notify you of this as soon as feasible.
Kindly note that any import taxes placed on the products would have to be borne by you.